Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us!

Returns

Notify us by e-mail of your intention to return an item, and the reason for the return. If you suspect a manufacturer's defect, please send a photo of the defect by e-mail. Include your name, order number, proof of purchase, and indicate if you would prefer a refund or store credit 

We would be unable to change or cancel an order once it has been placed.

If your online order is not as expected, please contact us 

If you received damaged merchandise, please retain the box, packaging and all contents and contact us as soon as possible for assistance. 

Shipping

We ship worldwide. 

We offer 2 shipping options First Class (5-7 Business days) and Priority (2-3 Business days). To ensure that your package is properly delivered and you receive shipment on time, please make sure your address is entered correctly, lookout for emails for any out of stock notices, Use correct abbreviations.  We will ship to address provided so please make sure you have entered the correct shipping address we are not responsible for orders delivered to incorrect address if incorrect address is entered. If orders are sent back due to wrong address you will have to pay for shipping charges to re-ship.
 

Once your order is dispatched you will receive a shipping confirmation, along with tracking details for your order. You can check the status of your order any time on our TRACK ORDER page.